Shipping policy

Chaitiva Shipping Policy

Last Updated: September 15, 2026

At Chaitiva, we want getting your daily ritual to be simple. Below you’ll find information about order processing, shipping, subscriptions, and what to do if something doesn’t arrive as expected.

Order Processing

Orders are typically processed within 1–3 business days after they are placed.

Orders placed on weekends or holidays will generally begin processing on the next business day.

During product launches, promotions, holidays, or periods of unusually high order volume, processing may take a little longer. We appreciate your patience and will always work to get your Chaitiva to you as quickly as possible.

Shipping Rates

Shipping charges for one-time purchases, if applicable, will be displayed at checkout before you complete your order.

Chaitiva subscriptions include free standard shipping with every recurring delivery.

From time to time, we may also offer free shipping promotions on one-time purchases.

Estimated Delivery

Once your order has been processed and shipped, standard delivery typically takes approximately 3–7 business days within the continental United States.

Delivery times are estimates and are not guaranteed. Carrier delays, weather, holidays, high shipping volumes, and other circumstances outside our control may affect delivery times.

Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with tracking information when available.

Please allow some time for tracking information to update after receiving your shipping confirmation.

Subscription Orders

Subscription orders are automatically processed according to your selected subscription schedule.

Before your next order processes, please make any necessary changes to your shipping address, payment information, subscription status, or delivery schedule.

You may pause or cancel your subscription anytime before your next order is processed.

Once a subscription order has been processed, we may not be able to modify or cancel the shipment.

Incorrect Shipping Addresses

Please double-check your shipping information before completing your purchase.

Customers are responsible for providing a complete and accurate delivery address. If you notice an error after placing your order, contact us as soon as possible.

We’ll do our best to help, but once an order has entered fulfillment or shipped, we cannot guarantee that the delivery address can be changed.

Additional shipping charges may apply if an order needs to be reshipped because an incorrect or incomplete address was provided.

Lost or Delayed Packages

If your tracking information has not updated for an extended period or your package appears to be lost in transit, please contact us.

We’ll work with you and the shipping carrier to investigate the shipment and determine the appropriate next step.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please first check around your delivery location and with members of your household, neighbors, front desk, mailroom, or other areas where the carrier may have left the package.

If you still cannot locate it, contact us and we’ll help you determine the next steps.

Damaged Orders

If your Chaitiva arrives damaged or unusable due to shipping, please contact us within 7 days of delivery.

Please include your order number and photos of the product and shipping package so we can evaluate the issue.

Depending on the circumstances, we may provide a replacement or refund in accordance with our Refund & Return Policy.

Where We Ship

Chaitiva currently ships to eligible addresses within the United States.

We do not currently offer international shipping.

If you plan to ship to Alaska, Hawaii, Puerto Rico, APO/FPO addresses, or U.S. territories, I'd confirm what your 3PL supports before publishing this section.

Returns

Because Chaitiva is a consumable product, we do not generally accept returns or exchanges after an order has shipped.

If your product arrives damaged, defective, or incorrect, please contact us so we can make it right.

Please see our Refund & Return Policy for complete details.

Questions About Your Order?

We’re here to help.

Sip well. Live well.