Refund policy

Refund & Return Policy

Your Chaitiva Experience Matters

We want every Chaitiva order to arrive exactly as it should. Because Chaitiva is a consumable product, we’re unable to accept returns or exchanges once an order has shipped. This helps us maintain the quality, safety, and integrity of every product we send to our customers.

Something Wrong With Your Order?

We’ve got you.

If your Chaitiva arrives damaged, defective, incorrect, or otherwise unusable due to an issue with your order, please contact us within 7 days of delivery. Include your order number and, when applicable, a photo of the issue so our team can make it right.

Depending on the situation, we may provide a replacement or refund at our discretion.

Changed Your Mind?

Because Chaitiva is a consumable product, we cannot accept returns or provide refunds for change-of-mind purchases, taste preferences, or products that have already shipped.

If you realize there is an issue with your order before it ships, contact us as soon as possible. While we cannot guarantee that an order can be changed or canceled once it has been placed, we’ll do our best to help.

Subscriptions

Chaitiva subscriptions can be paused or canceled anytime before your next order is processed.

Once a subscription order has been processed, it is considered a completed order and cannot be returned or refunded. Canceling your subscription prevents future renewals; it does not cancel an order that has already been processed.

Shipping Issues

If your tracking shows your package as delivered but you haven’t received it, or if your shipment appears to have been lost or damaged in transit, please contact us and we’ll help investigate the issue.

Questions? We’re Here.

Have a question or concern about your order? Reach out to us at Support@Chaitiva.com and we’ll be happy to help.

Sip well. Live well. 
The Chaitiva Team